The Privacy Act 1988 (Cth) requires that Invast Financial Services Pty Ltd (“Invast”) handles your personal information in accordance with a set of Australian principles, known as the Australian Privacy Principles (APPs), which regulate the collection, use, correction, disclosure and transfer of personal information about individuals by organisations in the private sector.
The European Union (EU) General Data Protection Regulation (the GDPR) is also applicable to Invast if we ever receive a client from the European Union. The treatment of such clients is discussed under our Privacy Guidelines.
What information do we collect?
We will collect and hold your personal information for the purposes of:
The type of information collected from you includes information that is necessary to operate your account or for us to provide general advice to you. We may ask you to provide personal information such as your:
This information is collected from application forms you have completed, your use of our online facilities or through ongoing communications with you.
We will not solicit any personal information about you except where you have knowingly provided that information to us or we believe you have authorised a third party to provide that information to us. Third parties that we may need to collect information from include your financial adviser, product issuer, employer, accountant or solicitor.
We will inform you of any legal requirements for us to ask for information about you and the consequences of not giving us that requested information. For example, in addition to the personal information we will obtain from you, whenever you acquire a new product or service from us, we will require documents evidencing your identity. Such evidence may include a certified copy of your driver’s licence, passport or birth certificate.
What if you do not give us the information we request?
You are not obligated to give us the information that we request. However, if you do not give us the information that we ask for, or the information you give is not complete or accurate, this may:
How do we use the information that we collect from you?
We use your personal information for the purpose for which it has been obtained. We collect your personal information so that we are able to act on your request, such as to:
Who do we give your information to?
We may disclose your information to external parties. Where personal information is disclosed, there are strict controls in place to ensure information is held, used and disclosed in accordance with the APPs.
The types of external organisations to which we may disclose your personal information include:
Like other financial services companies, there are situations where we may also disclose your personal information where it is:
We may also disclose your information if you give your consent.
What are your rights?
We understand that you may choose not to disclose your personal information to us. If you choose not to provide the information however, we may not be able to open your trading account, or provide you with the product or service you have requested.
Your rights are as follows in respect of the personal information we hold about you:
Can I access my information and what if it is incorrect?
You may request access to the personal information we hold about you. We may charge a reasonable fee to cover our costs.
There may be circumstances where we are unable to give you access to the information that you have requested. If this is the case we will inform you and explain the reasons why.
We will take reasonable steps to ensure that the personal information we collect, hold, use or disclose is accurate, complete, up to date, relevant and not misleading.
You have a right to ask us to correct any information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or is misleading. If we do not agree with the corrections you have supplied and refuse to correct the personal information, we are required to give you a written notice to that effect and a statement if requested.
If you wish to access or correct your personal information, you may contact us by writing to the Privacy Officer, whose contact details are set out in the ‘How do I contact the Privacy Officer or Client Services’ section below.
If you believe that we have breached the APPs by mishandling your information, you may lodge a written complaint addressed to the Privacy Officer, whose contact details are set below.
The Privacy Officer will respond to your complaint within 14 days of its receipt.
In the event that the Privacy Officer is unable to resolve your complaint, you may lodge a complaint with the Information Commissioner.
You can lodge a written complaint with the Information Commissioner by:
How do we protect the security of your information?
We have security systems, practices and procedures in place to safeguard your privacy. We may use cloud storage or third party servers to store the personal information we hold about you. These services are subject to regular audit and the people who handle your personal information have the training, knowledge, skills and commitment to protect it from unauthorised access or misuse.
If you use the secure adviser, member or employer sections of our websites, we will verify your identity by your username and password. Once verified, you will have access to secured content.
You should note that there are inherent security risks in transmitting information through the internet. You should assess these potential risks when deciding whether to use our online services. If you do not wish to transmit information through our website, there are other ways in which you can provide this information to us. You can, for example, contact our Client Services team. Refer below for Client Services contact details.
Through these cookies we collect statistical information about visitors to our websites, such as the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded. This information is used to evaluate and improve the performance of our websites.
There are two types of cookies on the Invast website:
Invast uses Marketing cookies to provide advertising that is more relevant to you. When browsing through other sites where these cookies are relevant, you will be served advertisements which are in line with your interests based on your activity on the Invast website.
All browsers allow you to be notified when you receive a cookie and you may elect to either accept it or not. If you wish not to accept a cookie, this may impact the effectiveness of the website. Your internet service provider or other IT service provider should be able to assist you with setting your preferences.
How long do we retain your personal information?
We are required by law to retain certain records of information for varying lengths of time and, in certain circumstances, permanently. Where your information is not required to be retained under law, we will take reasonable steps to irrevocably destroy or de-identify your personal information when it is no longer required for the purpose for which it was collected.
How do I contact the Privacy Officer or Client Services?
You can contact the Privacy Officer by:
The Privacy Officer
Invast Financial Services Pty Limited
Level 5, 55 Harrington Street, The Rocks,
Sydney NSW 2000
Responsibility for maintaining, reviewing and authorising any change to the policy: Director Legal & Compliance except where any substantive changes are made which changes need to be approved by Board.